The Old Man and the Airborne...
Prologue: It's that time of year again. Mom and dad are here for an extended visit, grandparenting while we get through the busy Marine Corp Ball Photography season.
This time a year I always stock up on Airborne and hand sanitizer. We shake hands, we socialize and I touch ink pens that a lot of other hands have touched. Call me a germaphobe, but I don't want to get sick. Ain't nobody got time for that.
So last week before mom and dad got here, I went to Walmart to stock up on things. I bought three boxes of Airborne which contributed to one of those 'I spent too much' receipts. Airborne's price tag ranges from $6.48 to $7.34 per one box of 10 effervescent tablets depending on what "flavor" it is.
The Old Man and the Airborne
One grumpy morning after three hours of sleep I shuffled into the kitchen to take some Airborne. I opened a new box and immediately noticed that it seemed "light".
I counted and it had eight tablets in it. I opened another new package and it had 9 tablets in it. I scoffed in my head, awww hell naw... I was shorted on 10 tablets of airborne in TWO containers. How often had THAT happened? I was fuming mad. Just set my morning out on a warpath.
I thought about returning the eight and nine tablets to Walmart but I needed one right then. Plus, ain't nobody got time for that.
I decided to get on the computer and write Airborne customer service a nicetygram. I don't believe in being nasty. I have always worked in customer service and nastiness isn't as as effective as nice - in some cases.
However under some unforeseen circumstances I think I was a little witchy when I went on about the cost of Airborne and how I will be counting my tablets from now on.
After I clicked submit, I said to myself, "If they don't respond to me by Monday I am telling all of social media to count their Airborne tablets." Meanwhile I took a picture of the boxes.
Airborne responded to my email that very same day. They were very concerned and gave me a phone number so that we could discuss it further.
I wrote back...
"Thank you for your quick response. I'd like to apologize for my note to customer service this morning. My dad is visiting and I mentioned the missing airborne and he said he had been using them. He put them back in the packaging and I had assumed that they were brand new. I do appreciate your quick response to resolve my complaint."
I'm sure they had a good laugh or a "that heifer" discussion at my expense. But I hope they appreciated that I let them know I was wrong.
This story was brought to you by a bout of PMS.